O-KAM Pro

O-KAM Pro app

FAQ / Troubleshooting

App Keeps Displaying “the Camera Is Connecting, Please Wait”.

1. Check if the SIM card has sufficient data. 2. Check if there is signal interference. The signal bar on the homepage of App displays the signal strength. When the signal has less than 3 bars, there is a high probability that the video cannot be viewed. Try moving the camera to a place with … Read more

O-KAM Camera Offline

WiFi Camera Offline The camera displays “Offline” on the App, indicating that it is currently unable to connect to the network normally. If you are using the WiFi to add the camera, please refer to the below steps to troubleshoot the problem: Is the router functioning properly Is the WiFi with full signal Put your … Read more

App Displays Authentication Failure

1. Whether the App is the latest version. App upgrade method: For Android users, on the homepage of the App, click Mine > About > Check for updates. When there is a new version, click Upgrade. For iPhone users, go to App Store and search for O-KAM to see whether there is new version. 2. … Read more

O-KAM Pro Camera Shows Offline on the App

1. Please exit the App and log in again, to check whether the camera can be viewed or not. 2. Check if the App is of the latest version. If not, upgrade it to the latest version. Log out of the App and log in again before trying again. App upgrade steps: For Android device, … Read more

The Camera Always Leans Towards a Certain Position

It is mainly due to the setting of Guard position (Caretaker). 1. Open O-KAM Pro App, click the live preview and check if the guard position is set. If guard position is set, when the camera deviates from the guard position for 2 minutes, the PTZ will automatically return to the designated guard position. 2. … Read more

The video Flashes White Light at Night

It is usually caused by environmental issues during installation. 1. Open O-KAM Pro, on the live preview page, click More > Night vision, and choose Black and white night vision. 2. Please review the installation precautions, follow the prompts for troubleshooting, and adjust the view angles of the camera. (Note: There should be no reflective … Read more

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