1. Check if the SIM card has sufficient data.
2. Check if there is signal interference. The signal bar on the homepage of App displays the signal strength. When the signal has less than 3 bars, there is a high probability that the video cannot be viewed. Try moving the camera to a place with strong 4G signal.
3. Ensure that the camera is powered on normally and restart it.
4. Ensure that the firmware of the App and camera is the latest version.
App upgrade steps:
For Android device, on the homepage of the App, click on Mine > About > Check for updates. If there is a new version, click on Upgrade.
For iOS device, go to App Store and search for O-KAM Pro to see whether there is new version.
Firmware upgrade steps:
On the homepage of the App, click Settings > Device Health > Firmware. When there is a new version, click Upgrade.
You can also try the following methods:
1. End the running of the App Application and then reopen it.
2. Exit the App and log in again.
If it is online when checked in the backstage, but the image cannot be viewed on App. Answer to this issue is as follows:
In the backstage, the camera is able to connect. Exit the App and try reconnecting it to see if the issue can be resolved. Or ask the user to check if the App is of the latest version. If not, please upgrade the App, and then exit the App and log in again.