The video Flashes White Light at Night

It is usually caused by environmental issues during installation. 1. Open O-KAM Pro, on the live preview page, click More > Night vision, and choose Black and white night vision. 2. Please review the installation precautions, follow the prompts for troubleshooting, and adjust the view angles of the camera. (Note: There should be no reflective … Read more

There Is Noise During Intercom

Usually the noise during intercom is caused by the phone being too close to the camera. Try the troubleshooting steps below. 1. First adjust the volume of the microphone and speaker. Go to Settings > Device Settings >Device volume. 2. Test it again with the phone being 5 meters away from the camera; If there … Read more

There Is Echo During Intercom

1. First adjust the volume of the microphone and speaker. Go to Settings > Device Settings > Device volume. 2. If there is still an echo in the intercom after adjusting it to the appropriate volume. It may be caused by the presence of echoes in the narrow indoor environment where people and equipment are … Read more

No Sound During Intercom

1. If there is no sound for the camera on the App. First enable Sound and Intercom on the live preview page, then go to More > Siren to turn on siren for testing. Confirm if the speaker and pickup of the camera are functioning properly. 2. If the siren sounds normally after it is … Read more

The O-KAM Pro Camera Cannot Rotate

If the Camera can be rotated through the App before, but now it would not respond when the up, down, left, and right steering wheel buttons are clicked. Try the troubleshooting steps below. On the homepage, click Settings in the bottom right corner, Device Settings > Restart Device. If possible, unplug the Camera for 1-2mins … Read more