1.Enable the notification of the App to receive notification messages normally. When downloading and logging into the App for the first time, a pop-up window will prompt to enable this permission. If it is disabled, please go to the mobile System setting > Notifications >Enable the App. You can also open the App, tap Mine … Read more
Due to the large size of video files, when the device network is weak, video files cannot be uploaded to the server within the specified time, so only images can be seen.
Generally, it is related to the network. Please check whether the 4G signal of the camera is above 3 bars and whether the network of the phone is stable.
Customized mobile notification ringtone: Due to the numerous brands for Android phones, and mobile systems of different brands have their own limitations. Some mobile platforms’ personal push SDK do not allow developers to customize notification ringtones. It is only allowed to use the notification ringtone of the mobile system. Therefore, if the phone does not … Read more
1.Firstly, check if your phone’s sound is turned on and if the volume is turned up. 2.If it is a iPhone, there is a sound switch on the phone’s sidebar. Please check if this switch is turned on. 3.On the homepage, click Settings > Notifications Settings > Mobile Notification, and check if the customized ringtone … Read more
On the homepage, tap Settings >Monitoring Function > Motion Detection > White light >Fill the light.
Method for setting up motion detection On the homepage, click Settings >Monitoring Function >Motion Detection If it is a ON/OFF button for Motion Detection, please click it to turn on or turn off. If there are options for choosing, please choose OFF, Motion Detection, or Human Detection based on your needs. Interpretation: Timing Alarm Setting … Read more
After the camera is added to the App, motion detection will be enabled by default and alarm messages will be received. If you do not need to alarm push, click Silence button to enable it on the homepage. Select the duration of Silence according to your demand. If you choose Turn off mobile push, the … Read more
With camera motion detection enabled, alarm notifications can be pushed through email. Methods to set email notification are as follows; 1. On the System Settings page, click Notification Setting, enable Email notification to add an email. 2. Input a valid email address and click Send; The App will send a verification email to that email … Read more
For the areas that do not require monitoring, we can block them by the Activity Zone. The setting method is as follows: 1 Open the App, enter System settings > Monitoring Function. 2 At the bottom of this page, click Activity Zone. 3 Please draw or smear the unnecessary alarm areas. Use the eraser function … Read more