If you have purchased Cloud storage service for the device, and would like a refund for Cloud storage fees due to device failure, please contact the customer service directly. Android users: Contact customer service personnel iPhone users: Go to apply for the refund on Apple official website (https://support.Apple.com/zh-cn/HT204084）
Please refer to the troubleshooting steps below. 1. Is the ON/OFF of Cloud storage enabled? On the homepage of the App, click Settings > Cloud Storage > Upgrade > Cloud Storage Store and scroll down to find the ON/OFF switch of Cloud storage. Please ensure that it is enabled normally. 2.Please confirm if the time … Read more
After the purchase, Cloud storage can only be used for the selected device. If you need to transfer the Cloud storage package to a new device, please contact the customer support for help.
NO. Cloud videos will be saved to the Cloud server according to the effective time of the Cloud storage package after it is purchased. Cloud videos will not be saved if the Cloud storage package is not purchased.
There are several ways to purchase Cloud storage service. 1.Open the App. On the homepage, go to Device list > Playback , click the Cloud icon, and choose the Cloud package you need. 2. Open the App. On the homepage, go to Settings > Cloud storage > Upgrade > Cloud Storage Store. 3.Open the App. … Read more
“Dynamic Cloud recording” refers to the process of recording videos and uploading them to the Cloud when the camera detects changes in the image; When the monitoring area is still, the recording stops. Please refer to the below figure. Recording begins when someone passes by, and stops when there is no one present.