Troubleshooting

It may be caused by high temperature of the camera or hardware malfunction.

1. Check the 4G signal strength and ensure that the signal has 3 bars. 2. Check if there is signal interference and try moving the camera to a place with strong 4G signal. 3. Try to switch image quality and clarity; If your image is UHD, it is recommended to switch to HD or SD.

1. Check if the SIM card has sufficient data. 2. Check if there is signal interference. The signal bar on the homepage of App displays the signal strength. When the signal has less than 3 bars, there is a high probability that the video cannot be viewed. Try moving the camera to a place with … Read more

WiFi Camera Offline The camera displays “Offline” on the App, indicating that it is currently unable to connect to the network normally. If you are using the WiFi to add the camera, please refer to the below steps to troubleshoot the problem: Is the router functioning properly Is the WiFi with full signal Put your … Read more

1. Whether the App is the latest version. App upgrade method: For Android users, on the homepage of the App, click Mine > About > Check for updates. When there is a new version, click Upgrade. For iPhone users, go to App Store and search for O-KAM to see whether there is new version. 2. … Read more

1. Check whether the power supply is normal or the plug of the adapter has poor contact. 2. If the power supply is confirmed to be normal, it is basically a hardware malfunction of the camera. Please contact after-sales.

1. Confirm whether the Sound icon on the live preview page is turned on. 2. After entering the live preview page, turn up phone volume. 3. Click on Settings icon in the upper right corner of the live preview page and go to Settings > Device Settings > Restart the device.

On the homepage, click Settings in the bottom right corner, go to Device Settings > Video Management. Choose Do not flip or Flip upside down.

1. Please exit the App and log in again, to check whether the camera can be viewed or not. 2. Check if the App is of the latest version. If not, upgrade it to the latest version. Log out of the App and log in again before trying again. App upgrade steps: For Android device, … Read more

It is mainly due to the setting of Guard position (Caretaker). 1. Open O-KAM Pro App, click the live preview and check if the guard position is set. If guard position is set, when the camera deviates from the guard position for 2 minutes, the PTZ will automatically return to the designated guard position. 2. … Read more